Refunds & Cancellation

Last updated 20 August 2026 · sdvsglobal.com

A refund is owed by whichever company sold you the order, and it is paid back the same way you paid. Money never returns by a different route than it left — that is what makes a refund traceable for both of us.

Your order	Is sold to you by	Paid through
Orders delivered in India	SD Ventures and Supplies Lalitaramam 13B, Ganapati Temple Road, Datta Nagara, Mysore 570025, Karnataka, India GSTIN: 29ADRFS5069F1ZE	Razorpay Software Private Limited in Indian rupees (₹)
Orders delivered outside India, including Trinidad & Tobago	Shuka Technologies Inc 5250 Birchbark Drive, Hoffman Estates, IL 60192, United States	Stripe, Inc. in US dollars ($)

sdvsglobal.com is operated by Shuka Technologies Inc, jointly with SD Ventures and Supplies (India), GSTIN 29ADRFS5069F1ZE.

1. Cancelling before dispatch

Write to sdvsglobal@gmail.com with your order number. If the order has not been dispatched, it is cancelled and refunded in full, including any delivery charge.

2. After delivery

Tell us within 7 days of delivery if an item is damaged, faulty, short-shipped, or not what the listing described. Send photographs of the item and its packaging — they are what let us claim against the courier, and they are usually all we need to approve a replacement or refund without sending anything back.

Items in resaleable condition can be returned within the same 7 days for a refund of the item price. Return postage is ours if the fault was ours, and yours if you simply changed your mind.

3. What cannot be returned

Goods made or cut to order, and anything perishable or sealed for hygiene where the seal is broken. This does not affect your rights if such an item arrives damaged or faulty.

4. How a refund reaches you

Orders delivered in India

Refunded by SD Ventures and Supplies through Razorpay Software Private Limited, to the same card, account or wallet you paid from, in Indian rupees (₹). Once we approve it, the money normally lands in 5 to 7 working days; the exact timing is your bank's, not ours.

Orders delivered outside India, including Trinidad & Tobago

Refunded by Shuka Technologies Inc through Stripe, Inc., to the same card, account or wallet you paid from, in US dollars ($). Once we approve it, the money normally lands in 5 to 10 business days; the exact timing is your bank's, not ours.

Payment-gateway fees are not returned to us when we refund you, and we do not pass that cost on to you. Bank charges your own bank may levy on a cross-border refund are outside our control.

5. A payment that failed but left your account

If money left your account and the order still shows as unpaid, the payment did not reach us — it is held by your bank or wallet and reverses automatically, usually within 3 to 5 working days. We cannot refund what we never received, so tell us and we will confirm from the gateway's records whether anything reached us, in writing, so you can take it to your bank with proof.

6. Deliveries in Trinidad & Tobago

Danvir Imports delivers on behalf of Shuka Technologies Inc. Return requests can start with them, but the refund is made by Shuka Technologies Incthrough Stripe, to the card you paid with.

7. If we cannot agree

Orders delivered in India

Complaints unresolved by us can be taken to the Data Protection Board of India, and your rights under the Consumer Protection Act, 2019 are unaffected by anything in this policy.

Orders delivered outside India, including Trinidad & Tobago

Complaints unresolved by us can be taken to the Federal Trade Commission, or your state Attorney General, and your rights under applicable federal and state consumer-protection law, including the Illinois Consumer Fraud and Deceptive Business Practices Act are unaffected by anything in this policy.

For orders in India, our grievance officer is BR Kartika, reachable at sdvsglobal@gmail.com or +91 99000 82065.